Hotel Waldinger respects the privacy of its guests and website visitors. This Privacy Policy explains how we collect, use, and protect your personal data.
Last updated: January 6, 2026.
1. Data Collection
We collect the following types of personal data:
- Reservation data: First name, last name, contact details (email, phone), payment information
- Stay information: Arrival and departure dates, special requests, preferences
- Technical data: IP address, browser type, device information, cookies
2. Purpose of Data Processing
We use your personal data exclusively for the following purposes:
- Processing and confirming reservations
- Providing accommodation and hospitality services
- Communicating with guests (confirmations, notifications, updates)
- Improving service quality and user experience
- Complying with legal and regulatory obligations
3. Data Sharing
Hotel Waldinger does not sell or rent your personal data to third parties. Data is shared only:
- With payment service providers (banks, payment gateway partners)
- With governmental and regulatory authorities when required by law
- With business partners necessary for providing the reserved services
4. Data Security
We implement state-of-the-art security measures to protect your data, including SSL encryption, secure servers, and regular security audits. Access to personal data is restricted to authorized employees who are obligated to maintain confidentiality.
5. Your Rights
In accordance with the GDPR and Croatian data protection laws, you have the following rights:
- The right to access your personal data
- The right to rectify inaccurate data
- The right to erasure ("right to be forgotten")
- The right to restrict processing
- The right to data portability
- The right to object to processing
6. Cookies
Our website uses cookies to improve user experience and analyze traffic. You can control the use of cookies through your browser settings. Refusing cookies may affect the functionality of the website.
7. Data Retention
We retain your personal data for as long as necessary to provide services or comply with legal obligations. Reservation data is retained in accordance with accounting and tax regulations (minimum of 7 years).
8. Contact
For any questions regarding privacy protection or to exercise your rights, please contact us:
Hotel Waldinger
Županijska 8, 31000 Osijek, Croatia
Email: info@waldinger.hr
Phone: +385 31 250 450
Hotel Waldinger reserves the right to amend this Privacy Policy. We recommend periodically reviewing this page to stay informed about any updates.